Light Opera of New Jersey (LONJ) does not discriminate on the basis of disability in admission or access to, treatment of, or employment in its services, programs or activities. Upon request, accommodation will be provided to allow individuals with disabilities to participate in services, programs and activities. LONJ has a designated coordinator to facilitate compliance with the Americans with Disabilities Act of 1990 (ADA), as required by Section 35.107 of the U.S. Department of Justice regulations, and to coordinate compliance with sections 504 and 508 of the Rehabilitation Act of 1973. While the above laws mandate equal access to people with disabilities, LONJ makes it a priority to establish an environment that embraces the spirit of the law, ensuring an optimal experience for all. Upon request, information will be made available in alternate formats such as large print, audiotape and/or computer electronic transfer.
Date of adoption: February 20, 2016
The purpose and goal of this Grievance Procedure is to:
- resolve problems within the limits of the organization’s resources,
- determine a solution that is mutually acceptable to the complainant and the organization,
- recommend later solutions that permit greater access, and
- provide a forum for the public discussion of concerns.
A grievance procedure provides for prompt and fair resolution of complaints received from the public. It is our goal that our long-range plan efforts will preclude the need for such resolution procedures. However, it is the function of the grievance procedure to resolve problems to the best of our ability by determining a solution that provides improved access. This procedure is defined for use in the event that Light Opera of New Jersey receives a complaint from the public in response to its action or inaction as it endeavors to comply with the Americans with Disabilities Act of 1990. All concerns voiced by the public will be considered as serious and will be addressed and documented.
Members of Light Opera of New Jersey’s Board of Directors will form a Grievance Committee. This will consist of Light Opera of New Jersey’s ADA coordinator, two Access Advisory Board Members, Light Opera of New Jersey’s Managing Director, and when complaints pertain to the physical facility, a representative from the facility at which Light Opera of New Jersey is performing.